Publications and Presentations

Social Media

Best Practices for Transportation Agency Use of Social Media. Co-editor with Kari Edison Watkins, Ph.D. CRC Press, October 2013.

Social Media 101. Webinar for National RTAP, September 2013.

TCRP Synthesis 99: Uses of Social Media in Public Transportation. Transportation Research Board, May 2012.

Uses of Social Media in Public Transportation: Summary of Findings from TCRP Synthesis SB-20. Presented at Transportation Research Board Annual Meeting, January 2012. Also presented at ITS Massachusetts Annual Meeting (May 2012), National RTAP/FTA/NTTA First Technical Assistance and Tribal Transit Program Conference (March 2012), Community Transportation Association of America EXPO (May 2012), ITS Massachusetts Annual Meeting (May 2012), and National Rural ITS Conference (September 2012).

Welcome to the Twitterverse: Exploring the Twitter-Transit Connection. Presentation for ITS World Congress, October 2011.  Adapted as poster session for Transportation Research Board Annual Meeting, January 2012.

What’s the Worst That Can Happen? How To Stop Worrying and Love Social Media. Poster session for Transportation Research Board Annual Meeting, January 2011. Also presented at ITS World Congress, October 2011.

Befriending Government: How Transit Agencies Use Social Media. Presentation for APTA TransiTech, February 2010.  Also Community Transportation Association of America EXPO, May 2010 and ITS World Congress, October 2010.

Everybody’s Doing It: Public Agencies Adopt Social Media Tools To Communicate with Customers.  Presentation for Rail-Volution, October 2009.

Job-Access Transportation

Use of On the Map for Estimating Jobs Accessed Through FTA’s JARC Program. Accepted for presentation at APTA Bus & Paratransit Conference, May 2012. With Caroline Ferris.

Use of LED Data in Estimating Jobs Accessed through the Federal JARC Program. Presented at 2011 Local Employment Dynamics Partnership Workshop, March 2011. With Caroline Ferris.

Connecting People to Employment and Enhancing Mobility for People with Disabilities: An Evaluation of Job Access and Reverse Commute (JARC) and New Freedom Services Provided in 2007 and 2008. Federal Transit Administration, November 2009. With Christoph Berendes, Rosemary Gerty, et al

Connecting People to Employment: An Analysis of Job Access and Reverse Commute (JARC) Services Provided in 2006.  Federal Transit Administration, October 2007. With Christoph Berendes, Rosemary Gerty, et al.

Multiple Choices: Job Access Transportation Solutions. Presented at Community Transportation Association of America EXPO, June 2006.

TCRP Report 64: Guidebook for Developing Welfare-to-Work Transportation Services.  Transportation Research Board, Washington, D.C., December 2000.